All returns must be made within 30 days after purchase date, in original sealed packaging and are subject to a 20% restocking fee plus the cost of return shipping. Shipping and handling fees are non-refundable. All returned merchandise must have a valid Return Merchandise Authorization Number (See Return Policy for RMA procedures). Please note: our Metallic Pearl Effect epoxy products are custom made, are non-returnable and you must allow up to 7 business days for the custom product to be manufactured. Please allow 7-10 business days for your package to be delivered, before checking on status of returned merchandise.
All exchanges must be made within 30 days after purchase date, in original sealed packaging. All additional shipping fees are payable by the customer. All exchanged merchandise must include a valid Return Merchandise Authorization Number (See above for RMA procedures). Please allow 10-14 business days to receive new merchandise.
All customers who receive damaged merchandise must notify Epoxy Systems International within 10 days of receipt. A Return Service Tag will be issued and upon notification or delivery from FedEx the replacement merchandise will be re-shipped, using the same service as originally shipped. The customer may upgrade the shipping service at an additional charge. For merchandise that is damaged without notification from FedEx, products may be re-purchased and shipped, for urgency by the customer. Upon notification from FedEx a credit will be issued for the damaged merchandise. The re-shipping of merchandise may take up to 10-14 business days, including shipping time.
Return and Exchange Dept., Attn: Invoice #, 15791 Rockfield Blvd, Suite B, Irvine
Call 1-949-30Epoxy to speak with a service representative.